Shipping policy

Updated: 29 September 2026

Shipping and delivery

LÉVOJU orders are sold by Evolved Health, as identified in our Legal notice. We arrange fulfilment through production and logistics partners and remain responsible to you as seller.

Destinations and product availability

Available destinations, products and delivery services are shown for your selected country and confirmed at checkout. EU, UK and US availability can differ by product. A product offered in one country is not automatically available in another. We do not substitute a different formula without your agreement.

Costs, processing and delivery dates

Shipping charges and available delivery estimates are displayed before you place your order. Processing and transit are separate stages; an order confirmation is not a dispatch confirmation. We do not promise a universal delivery time across countries. The delivery period stated for your order applies. If no delivery period is agreed, EU/UK consumer orders are delivered without undue delay and within 30 days of the contract unless you agree otherwise.

We send dispatch/tracking information when available. Public holidays, production availability and customs can affect timing, but do not remove your legal remedies. Please contact support@evolvedhealth.de if an agreed delivery date has passed or tracking shows a problem.

Delays, lost parcels and unavailable items

We will inform you about a material delay or inability to fulfil an order. Your statutory rights to require delivery, set a reasonable additional deadline where necessary, cancel or receive a refund remain intact. Where a delivery date is essential and the law allows immediate cancellation, you need not accept an additional deadline. For US orders, we obtain any legally required consent to delayed shipment or cancel and refund unshipped merchandise within the applicable deadlines. If no shipment time is stated, the applicable US rule generally requires shipment within 30 days.

For consumer orders, the risk of loss or damage remains with us until physical delivery to you or your nominated recipient other than the carrier, except where mandatory law provides otherwise for a carrier you independently commission and we did not offer. Contact us about loss or damage; you are not required to resolve our carrier claim yourself.

Taxes and cross-border charges

The checkout identifies the currency, delivery charge and taxes collected by us. EU/UK consumer prices include applicable taxes we are required to include. For shipments subject to import charges, any amount not collected at checkout, and who must pay it, must be disclosed before purchase; do not assume every international shipment is duty-paid. We do not impose undisclosed additional charges after a contract is concluded. If the checkout does not explain the import arrangement for your destination, contact us before ordering.

Address changes and returns

Please check your delivery address before ordering and contact us promptly about corrections. We will try to help, but cannot guarantee changes once dispatch is in progress. Any charge for redelivery caused by an incorrect address must be lawful, reasonable and explained to you; it is not an automatic loss of the whole order value. For withdrawal, returns, refunds or defective goods, our Returns and withdrawal policy applies. A return does not automatically go to the address shown on the parcel.